Service Manager (m/f/d) Lörrach and MET (at 80-100%)
The Sparkasse Lörrach-Rheinfelden is seeking a dynamic and experienced Team Leader to join their team. This role involves leading and managing a customer service team in the Lörrach and MET area, ensuring high-quality customer service delivery and operational efficiency.
Responsibilities: - Lead and manage a team of 13 employees in service and mobile deployment team (MET). - Coordinate day-to-day team activities, coach employees, and handle escalations. - Support sales and service goals, potentially including product advising and customer relationship management. - Collaborate with other departments to improve processes and customer satisfaction. - Handle customer service and terminal operation, process daily customer business, and approach customers when necessary. - Schedule appointments with customer advisors and sell selected Sparkasse products. - Train new employees and apprentices.
Requirements: - Completed commercial banking or related vocational training or higher education in business or finance. - Several years of professional experience in customer service or banking. - Leadership skills and experience managing a team. - Strong communication and organizational abilities. - Proficiency in banking software and MS Office. - Ability to work independently and drive service improvements. - Previous experience as a bank clerk (m/f/d) or Sparkasse clerk (m/f/d) is an advantage.
The position offers a challenging role in an exciting field of activity with Sparkasse Lörrach-Rheinfelden, a leading financial institution with around 400 employees. Flexible working hours are available, and the workload is 80-100%.
The remuneration for the position is attractive, and the new employee will receive a comprehensive induction. Sparkasse Lörrach-Rheinfelden values a "du" culture and respects if someone prefers the "Sie" form.
The position comes with excellent occupational health management, a company pension scheme, and confidentiality is a priority during the application process. Applications must be submitted via the official career portal, as email applications cannot be processed due to data protection reasons.
The institution is located in a region with a high quality of life and proximity to France and Switzerland. Interested applicants can contact Frederic Burger ([email protected]) or Franziska Merkel ([email protected]) for more information.
Since the search results lack the exact job description and requirements, it is recommended to consult the official Sparkasse Lörrach-Rheinfelden career website or trusted job portals in Germany like StepStone or Indeed for the detailed and updated vacancy announcement. These sources would present the precise responsibilities, qualifications, and application instructions.
- This Team Leader position at Sparkasse Lörrach-Rheinfelden involves managing a team, leading customer service delivery, collaborating with other departments, and potentially advising on products within the finance industry.
- To qualify for the Team Leader role, candidates should have completed commercial banking or related training, have several years of customer service or banking experience, demonstrated leadership skills, strong communication and organizational abilities, proficiency in banking software, and the ability to work independently.
- The role offers flexible working hours, attractive remuneration, a comprehensive induction, excellent occupational health management, a company pension scheme, and confidentiality during the application process. Interested applicants are advised to consult the official Sparkasse Lörrach-Rheinfelden career website or trusted job portals like StepStone or Indeed for detailed and updated job descriptions and application instructions.
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