Over 390,000 petitions received at the Open Almaty public hearing desk
In the heart of Almaty, the Open Almaty public reception has been a bustling hub for residents seeking assistance and information. However, a recent analysis of search results reveals that there is no specific data available regarding the increase in inquiries at the public reception in 2020 compared to previous years, or the most frequent types of inquiries received.
Despite this gap in data, employees of the public reception have reported a significant increase in calls during the pandemic, with the majority of inquiries being received through the contact center 1308. This contact center now operates 24/7 without weekends and holidays, catering to the growing demand for assistance.
One such resident who recently visited Open Almaty for the first time was 24-year-old Galia Zhanibek, who was pleasantly surprised by the swift application process as she enrolled her child in a kindergarten.
The top five most frequent inquiries at Open Almaty were compiled by Almaty.tv correspondent Tatiana Kim. According to her findings, the most frequent question from residents is about social assistance, with approximately 82,000 inquiries. Questions about education are the second most frequent, followed by inquiries about emergency assistance, and issues related to waste removal and road repair have significantly decreased.
Interestingly, the number of complaints about the improvement of courtyards has increased by 25%, and the number of complaints about the activities of KSK has increased by 11%. Despite these concerns, the number of issues resolved locally has increased by 20%, with 87% of inquiries being quickly resolved this year.
As for the future, an update to the mobile application of Open Almaty is planned soon, and residents are continuing to prefer online inquiries even as restrictive measures ease. For those seeking detailed statistics on inquiries at the Open Almaty public reception for 2020, it is recommended to consult official reports or press releases from the Almaty city administration or relevant municipal departments, as these typically track and publish such data.
- Galia Zhanibek, who recently visited Open Almaty, was impressed by the quick enrollment process for her child's kindergarten, which suggests a positive aspect of the lifestyle category being addressed by the public reception.
- A resident's increasing complaints about the improvement of courtyards and the activities of KSK might indicate a need for improvement in the home-and-garden and education-and-self-development sections, respectively, as these issues suggest concerns related to living conditions and personal development.
