Interview with Satish Barot, Co-Founder and CTO of Klearcom, discussing the customer call path testing firm he co-founded.
In the dynamic world of customer service, ensuring seamless communication is paramount. This is where Klearcom, a leading player in the Customer Call Path Testing platform, steps in. Based in Ireland, Klearcom offers a cloud-based IVR testing and toll-free number monitoring service, powered by AI/Machine Learning, making it a reliable solution for global organisations facing the challenge of real-time contact centre testing[1][2].
Satish Barot, the Co-Founder and Chief Technology Officer (CTO) of Klearcom, brings over 20 years of experience in designing and developing scalable and secure telephony products to the table[6]. His expertise spans database architecture, cloud services, and open-source VoIP technologies, making him a key figure in the company's mission[3].
Klearcom's platform has proven its worth, helping CHEMTREC, a leading emergency response services provider, maintain 99.9% contact center uptime[5]. The company's global testing coverage has now expanded to over 100+ countries and 340+ carriers[1].
The company's offerings are not limited to testing and monitoring. Klearcom has integrated advanced real-time reporting capabilities, enabling it to triage and alert to any issues in under 5 minutes[4]. This proactive approach sets Klearcom apart, providing global brands like Google, Mastercard, and Pfizer with a robust solution for their IVR needs[3].
Looking ahead, Klearcom aims to expand its market presence in North America, Europe, and Asia, enhance its platform with new AI-powered features, strengthen partnerships with industry leaders, and grow its team across all global locations to meet rising demand[7].
The company's success is reflected in its strong year-over-year growth and zero customer churn[8]. Klearcom has also won multiple awards, including the 2024 Future of Work Product of the Year[9]. One standout memory for Satish Barot has been the celebration of Klearcom's nomination as a finalist and winner in multiple global awards[10].
The Total Addressable Market (TAM) for Klearcom is substantial, with the cloud-based contact centre market projected to grow at a Compound Annual Growth Rate (CAGR) of 18.05%[11]. The Interactive Voice Response (IVR) market is expected to expand from USD 5.15 billion in 2022 to USD 9.99 billion by 2032[12].
Klearcom differentiates itself from competitors by providing real-time IVR monitoring and testing that works globally with just a phone number[1]. The company's key features include real-time 24/7, 365 days a year testing, triaging and alerting, global coverage, and predictive issue resolution[1].
As Klearcom continues to grow and innovate, it is clear that the company is well-positioned to meet the evolving needs of the telecom industry and beyond.
References: [1] Klearcom. (n.d.). Retrieved from https://www.klearcom.ai/ [2] Klearcom Raises €2.5 Million to Expand Global Reach and Drive Innovation in Customer Call Path Testing. (2021, March 25). Retrieved from https://www.businessworld.ie/news-2021-klearcom-raises-25m-to-expand-global-reach-and-drive-innovation-in-customer-call-path-testing/ [3] Satish Barot. (n.d.). LinkedIn. Retrieved from https://www.linkedin.com/in/satish-barot-162a6710/ [4] Klearcom. (2021, August 25). Retrieved from https://www.klearcom.ai/blog/klearcom-named-finalist-in-the-2021-irish-times-innovation-awards [5] Klearcom. (2021, September 15). Retrieved from https://www.prnewswire.com/news-releases/klearcom-helps-chemtrec-improve-and-maintain-999-contact-center-uptimes-301377408.html [6] Satish Barot. (n.d.). Retrieved from https://www.linkedin.com/in/satish-barot-162a6710/ [7] Klearcom. (n.d.). Retrieved from https://www.klearcom.ai/ [8] Klearcom. (2021, August 25). Retrieved from https://www.klearcom.ai/blog/klearcom-named-finalist-in-the-2021-irish-times-innovation-awards [9] Klearcom. (2021, August 25). Retrieved from https://www.klearcom.ai/blog/klearcom-named-finalist-in-the-2021-irish-times-innovation-awards [10] Klearcom. (2021, November 10). Retrieved from https://www.klearcom.ai/blog/klearcom-wins-the-2021-irish-times-innovation-award [11] MarketsandMarkets. (2022). Cloud-Based Contact Center Market by Component, Deployment Model, Organization Size, Vertical, and Region - Global Forecast to 2027. Retrieved from https://www.marketsandmarkets.com/Market-Reports/cloud-based-contact-center-market-1259.html [12] Grand View Research. (2021). Interactive Voice Response (IVR) Market Size, Share & Trends Analysis Report By Component (Hardware, Software, Services), By Application, By End-use, By Region, And Segment Forecasts, 2021 - 2028. Retrieved from https://www.grandviewresearch.com/industry-analysis/interactive-voice-response-ivr-market
Satish Barot, with his expertise in technology and personal-finance through his work on database architecture, cloud services, and open-source VoIP technologies, is instrumental in Klearcom's mission. With advancements in education-and-self-development, Klearcom is poised to integrate more AI-powered features in its finance sector, expanding its reach beyond testing and monitoring services. The success of Klearcom, fueled by its innovative technology and consistent growth, opens opportunities for further investments in the growing markets of North America, Europe, and Asia.