Artificial Intelligence Debut: Training Employees with DBS's New Skill Enhancing Tool
DBS Bank Enhances Career Development with AI-Powered iCoach
DBS Bank, a leading financial institution, continues to invest in its employees' growth and development with the introduction of iCoach, an AI-powered, 24/7 coaching tool. This new initiative complements existing programmes such as the Mentoring Programme, DBS Learning Hub, and Be My Guest Programme.
iCoach is designed to provide personalized, just-in-time career guidance tailored to each employee at DBS. Leveraging AI and extensive internal data, iCoach delivers relevant and actionable advice based on the bank's roles, functions, and internal mobility pathways.
One of the key features of iCoach is its 24/7 availability, ensuring that employees have access to coaching support whenever they need it. The coaching advice is tailored to employees' specific contexts and career histories at DBS, making it highly relevant and useful.
The development of iCoach was guided by input from coaching expert Marshall Goldsmith, ensuring high coaching quality. Empirical data shows that coaching can lead to improved work performance, communication, relationships, and increased self-confidence. By incorporating iCoach into its existing initiatives, DBS aims to enhance upskilling and career resilience efforts across its workforce.
The introduction of iCoach significantly expands DBS's career development ecosystem. Alongside its established mentorship, learning, and job-shadowing programmes, iCoach offers on-demand, AI-driven personalized coaching. This reflects DBS's broader commitment to employee growth and talent development, a commitment recognised through multiple employer awards.
Thinkers50, the world's pre-eminent global ranking of management thinkers, has described Thinkers50 as "the Oscars of management thinking." DBS's investment in iCoach and its other career development initiatives demonstrates its commitment to staying at the forefront of management thinking and practices.
[1] DBS Bank press release, "DBS Launches iCoach, an AI-Powered, Always-On Coaching Tool to Support Employees' Career Growth," 2021. [2] DBS Bank press release, "DBS Unveils iGrow, an AI/Machine Learning-Powered Platform for Personalized Career Advice," 2020. [3] DBS Bank press release, "DBS Mentoring Programme Connects Employees with Leaders and Peers for Guidance, Insights, and Support," 2019. [4] DBS Bank press release, "Be My Guest Programme Offers Job Shadowing, Workshops, and Projects Across Departments," 2018. [5] DBS Bank press release, "DBS Learning Hub Provides Employees with Access to Over 10,000 Curated Courses for Skill Development," 2017.
- The AI-powered iCoach tool, recently introduced by DBS Bank, enhances its career development offering by providing personalized, just-in-time coaching guidance tailored to each employee, leveraging artificial-intelligence and extensive internal data.
- With iCoach, DBS Bank aims to not only improve its workforce's career resilience but also contribute to their education and self-development, as iCoach's recommendations are based on the bank's roles, functions, and internal mobility pathways.
- The skills training aspect of iCoach is significant, as it offers employees the opportunity to upskill and learn new abilities through the 24/7 AI-driven coaching service, aligning with DBS Bank's broader commitment to employee growth and talent development.
